Delivery, payment and care
Delivery
Every piece is made to order and ready in [lead time]. Our team carries it in, unwraps it, sets it up where you want it and takes the packaging away.
[Delivery coverage and timelines]
Payment
[Payment terms, e.g. advance to confirm, balance on delivery]
The price is agreed before we start and does not change halfway.
Warranty and care
[Warranty length] on frames. If anything is wrong, send us a photo on WhatsApp and we will sort it out.
Dust or vacuum upholstery gently. Blot spills, do not rub. Keep wood out of strong direct sun and away from heaters and AC vents.
Custom orders
Most pieces can be made in a different size, fabric or colour. We confirm the price and timeline before we build. Start a custom request.
Questions
Will it look like the pictures?
Yes. Every piece on this site is one we make in our own workshop, and you can see it in person before ordering. [Add what you do if something arrives different from what was ordered.]
Are there any extra charges later?
No. The price is agreed before we start and does not change halfway. [Say here whether delivery is included.]
Why are your prices lower than showrooms?
We build in our own workshop and sell directly, so there is no showroom rent, importer or middleman margin in the price. Nothing is taken out of the furniture itself.
Can I see a piece before I order?
Yes. Visit our workshop by appointment to see fabrics, finishes and pieces being made.
Can you make something from a photo?
Often, yes. Send us the photo and measurements on WhatsApp and we will tell you honestly whether we can make it well.
Can you have a bed set ready for a wedding date?
Yes, if you order in time. Message us the date on WhatsApp and we will confirm whether it can be ready.
Will it fit through my door?
Every product page lists the dimensions. Measure your doors, lifts and stairs, and message us if you are unsure.