Returns policy

Made to order

Every piece is built for you in our own workshop, in your size, fabric and finish. Because of this, we cannot accept returns or refunds for change of mind once production has started. Please ask us anything before you confirm: you can see fabrics and finishes in person at our workshop by appointment.

If something is wrong

If a piece arrives damaged, faulty, or different from what you ordered, tell us within 7 days of delivery. Send photos on WhatsApp and we will repair or replace it at our cost.

How to report a problem

Message us on WhatsApp with your order details and photos of the problem. We will confirm the fix and the date.

More

See our shipping policy and care and warranty.